Filed under: Life in care, Social workers | Tags: care, care records, communication, family, home, social services, social worker
I cast my mind back and I see her battered yellow Renault, but now finishing that sentence I question both the make and colour of her car… it’s hard trying to remember back to my first social worker, but as I continue typing I see her fumbling for pens for me and my brother to write out how we are feeling in different colours on a large white sheet of paper.
I’m probably telling her I don’t want to do it in language just as colourful as the pens. My brother is probably silently stubborn. I see her heavy make up and now she’s coming back to me. As a child, her name always made me laugh and still now puts a smile on my face. Without giving away her identity I will just say it was closely related to the backside… maybe that was pretty apt because she worked hers off for me and my family.
I was talking with my mum the other day and mentioned her. Immediatly a smile spread across my mum’s face ‘a lovely woman, she worked so hard for us… lovely woman’. Nostalgia often tints backward glances, but in this case I don’t think it’s nostalgia that has coloured my view of her, or my mum’s, because I can remember the situation she came into.
I didn’t know Helen’s (that’s not her name, but I need a name instead of calling her ‘her’ or ‘social worker’. She deserves a name even if it’s not her own) background when I was a kid, I didn’t even think about such things then, but I’m guessing from her clothes and the way she talked that she was middle class. I’d go as far to say that she looked like a ‘white middle class I’ve got a lot of guilt’ type of person, maybe that’s what brought her into the profession.
I know this is a wild sweeping statement, but during my childhood I met a few of these types of people. I think their heart was in the right place, but when the rest of their body caught up they were most certainly in the wrong place having to deal with families like mine.
I’m supposed to be writing about what I think makes a good or bad social worker, but I’m getting lost in what I’m trying to say. That’s probably because there are so many things I could talk about, and ultimately what makes a great social worker can’t be put into words.
But back to Helen, I forgot to mention how scatty she was. It never crossed my mind that she had other cases to work on, and that’s because to her we were not a case. She cared and I knew that. God only knows how she coped with it all. She often wore our pain on her own face and there were times when I felt sorry for her, but she buried her own feelings for us and that must have been hard.
My mother was so broken back then and it was Helen who often picked her up and put her back together. She was always there. She tried her best with us and the chasm she crossed to try to communicate with me and my brother would make the Grand Canyon look like a small crack in the ground. We were from different sides of the tracks, but she was always reaching over. It was easy to look down on me and my family and stuff us in a stereotype, but I don’t think she did and I always felt warmth and respect for her.
It’s funny because I never got the chance to show my appreciation. I was too busy trying to hold my world together, too busy trying to get back home (I never did), too busy trying to make sense of the world, the situation and find a place for me to fit. I was very angry and I’m sure Helen took the heat from me a few times. But now I look back at her fondly.
I wish I could say thank you. I wish I could tell her about what I’ve achieved. I went to university, okay not the best one, but I would love to tell her that. I would love to tell her that I’ve been all round the world and that when I’ve not been travelling I’ve been working good jobs. Not to brag, but more than anyone she knows where I started and she played a role in where I have got. It’s a shared role, but all the same she played an important one.
Social workers will rarely see the fruits of their labour and that comes with the job I’m afraid. They are often out there fighting on the front line, under-resourced, underappreciated and underpaid, and I think it’s a shame but they need to understand that from the start.
I’m sure this is not quite right and I should really Google it (I won’t), but in thinking of what makes a good social worker I’m drawn to what Kennedy once said of himself: ‘I’m an idealist, without illusions’. But these are just words, and when you’re being sworn at by a nine-year-old boy as his mother whispers that it’s your fault he’s in care, words don’t seem to mean a lot. But they do.
There is no rocket science here, it starts with communication. Communication with the children, communication with their families, communication with related agencies, communication with colleagues. Helen talked to me and she talked to my mum, she kept us informed even when the decisions hurt us. But Helen wasn’t the only social worker I had, and it wasn’t always like that.
I wonder what happened to her. Soldiers suffer in war, out in the field and when returning home (the latter often worse)… and I sometimes wonder if she was another casualty. I hope not. She used to dye her hair red. I don’t know why, but that makes me smile.
After Helen my mind is pretty blank about who came next. That pretty much says it all. However I do remember being seen as just a case. I felt like a problem, that it was my fault that I was where I was. I needed more than I was given.
Looking back through my care file I can see where suggestions were made about support that I never received. It makes me angry. Whose job was it to follow things through?… I needed a better administrator as much as I needed a good communicator.
The job of a social worker is crazy multifaceted. The more I type the bigger it gets. I could continue typing because I feel like I have got nowhere here, the blog entry has once again got away from me.
If I’ve added anything of use here it will be up to you to pick it out from the wreckage above, very much in the same way Helen often tried to pick me out of my own wreckage.
They say you never forget your favourite teacher… do they say the same about social workers? Probably not, but thank you Helen… wherever you are.